General Terms and Conditions
1. General Terms and Conditions Unless expressly agreed otherwise, our General Terms and Conditions apply to all transactions between the ski instructors or tennis coaches on this website and customers. This includes services such as providing ski lessons and guiding and accompanying customers during alpine skiing and snowboarding, or providing tennis lessons.
1a. General conditions of participation: Der Vertragspartner hat den Skilehrer sowie den Tennislehrer über seine Fähigkeiten und Erfahrungen beim Skilauf bzw. über seine Tennisfähigkeiten wahrheitsgemäß und umfassend aufzuklären sowie selbständig für eine dem Stand der Skitechnik und den äußeren Bedingungen entsprechende Ausrüstung and tennis clothing such as tennis shoes He must also fully inform the ski instructor and tennis instructor about his physical abilities, in particular his state of health and any ailments. Before the start of the lessons, the contracting party must independently arrange for the ski equipment (in particular the ski bindings) to be checked by a specialist company.
1b. Terms of payment: The ski instructors at Guiding am Arlberg and the tennis instructor are free to request a deposit of at least 50% of the invoice amount by bank transfer after written confirmation of booking.
The invoice amount is due within 10 calendar days of receipt of the invoice. The amount can be paid in cash or by bank transfer. In the event of late payment by the invoice recipient, we are entitled to charge interest on arrears at an annual rate of 5%.
1c. Cancellations:
- Cancellations up to 1 month before the first day of the booking are free of charge.
- Cancellations up to 8 days before the start of the booking will be charged at 80% of the agreed rate.
- From 7 days before the start of the booking, the total amount of the booking will be charged.
Bad weather conditions are not a reason for cancellation. In the event of cancellation due to an accident or illness during the ski holiday, a certificate from a local doctor must be presented so that the corresponding days are not charged.
1d. Liability: Guiding am Arlberg guarantees that the ski instructors and tennis coaches listed on the website have a valid professional license and are authorized to independently provide ski and tennis lessons. In principle, ski instructors are only liable for damages that are directly related to their activities as ski instructors and that were caused intentionally or through gross negligence. Appropriate professional liability insurance is in place. Furthermore, ski instructors are in no way liable if the contractual partner disregards instructions, FIS slope rules, or other legal regulations and suffers physical injury, damage, or causes damage of any kind. The contractual partner is strongly advised to take out health, accident, and liability insurance.
1e. Choice of law: Austrian law shall apply.
2. service for visitors or users: The service of this website is free of charge for visitors. This website has been created with great care. Nevertheless, the owner excludes any liability for direct or indirect damage of any kind caused by errors or missing information. The website only serves to initiate communication and has no influence on the booking or reservation process. Details such as meeting point, time, payment modalities, deposit or special services are agreed without exception with the ski instructor or ski guide themselves and are not the subject of this website - i.e. a contract is concluded exclusively between the guest and the guide, but not with the operator of this website.
3. Links: For all links from this website, I have no influence whatsoever on the content of the linked pages. Therefore, I hereby expressly distance myself from all content of all linked pages on this website and do not adopt their content as my own.
4. Cookies: The website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. We use cookies to make our website more user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognise your browser on your next visit. If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases.
If cookies are deactivated, the functionality of the website may be restricted.
5. web analyses: This website uses Google Analytics, a web analytics service provided by Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of analysing your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You can prevent the installation of cookies by selecting the appropriate settings in your browser software. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent.
Data processing is carried out on the basis of the statutory provisions of Section 96 (3) TKG and Article 6 (1) (a) (consent) and/or (f) (legitimate interest) of the GDPR. The user data is stored for an indefinite period of time.
6. right user: In principle, you have the right to information, rectification, erasure, restriction, data portability, cancellation and objection.